SAMPLES
BUYING A SAMPLE – SHIPS WITHIN 2-4 BUSINESS DAYS WITH TRACKING CONFIRMATION EMAIL samples are also available for overnight shipping at checkout.
CUSTOM ONLINE ORDER
YOUR ITEM WILL BE PLACED IN PRODUCTION WITHIN 24-48 HOURS AS IT IS RECEIVED, PENDING WE ARE NOT AWAITING ANY ADDITIONAL DETAILS FROM YOU. WE DO NOT ACCEPT ORDER CANCELATIONS. ALL OF OUR PIECES ARE HANDMADE TO ORDER AND WILL SHIP 2-12 WEEKS FROM THE ORDER DATE, UNLESS OTHERWISE SPECIFIED. ONCE YOUR ORDER IS SHIPPED WE WILL SEND YOU A CONFIRMATION EMAIL WITH SHIPMENT DETAILS AND TRACKING INFORMATION. WE SHIP domestic and INTERNATIONALLY WITH fed ex, SO DEPENDING ON WHERE YOU LIVE YOU CAN EXPECT YOUR ORDER TO ARRIVE WITHIN 7 BUSINESS DAYS ONCE SHIPPED AND A SIGNATURE WILL BE REQUIRED. ÉTERI COUTURE IS NOT RESPONSIBLE FOR LATE SHIPMENTS DUE TO CUSTOMS OR SHIPPING DELAYS, SO WE ENCOURAGE YOU TO ORDER AS SOON AS YOU CAN prior to your wedding. SHIPPING RATES ARE CALCULATED AT CHECKOUT BASED ON WHERE YOU LIVE.
INTERNATIONAL CUSTOMS CHARGES
DEPENDING ON YOUR COUNTRY, YOU MAY BE SUBJECT TO CUSTOMS OR IMPORT DUTY CHARGES. TO ENSURE THERE ARE NO SURPRISES WHEN YOU PACKAGE ARRIVES, WE RECOMMEND YOU CONTACT YOUR LOCAL CUSTOMS OFFICE TO FIND OUT WHAT FEES YOU MAY BE SUBJECT TO. WE ARE UNABLE TO PAY THESE CHARGES ON YOUR BEHALF, AND ALL CHARGES MUST BE PAID ON DELIVERY OF YOUR ORDER. IF YOU REFUSE TO PAY THESE CHARGES YOUR PARCEL MAY BE ABANDONED AND ÉTERI COUTURE WILL NOT BE HELD RESPONSIBLE.
